CONFIDENTIALITY

Brand Shepherd acknowledges its responsibility, both during and after its appointment, to use all reasonable efforts to preserve the confidentiality of any proprietary or confidential information or data developed by Brand Shepherd on behalf of our clients or disclosed by them to Brand Shepherd.

OWNERSHIP

You own what we create for your brand outright when your invoice is paid in full.

PAYMENT TERMS

Your project timeline starts when we receive the down payment or the first month’s retainer payment.

We invoice for all time spent on your project every 30 days.

Payment is due Net 15 of the invoice date unless we have agreed on an alternate payment schedule.

We will let you know if the total hours/cost exceeds the estimated amount, and we will only proceed with any overages if you approve them.

PAYMENT TYPES

Payments are to be made through your QuickBooks invoice with a credit/bank/debit card or bank transfer. ACH payments are also accepted.

Please Note: We no longer accept mailed checks as payment due to the USPS’ decision to delay service for rural areas, and Brand Shepherd’s main office is located in an area the USPS designates as rural.

LATE PAYMENTS

When a payment is more than five days late, all work is paused until the late payment is received in full. 

PAYMENT TYPES

• Flat Rate
  A project is vetted for a specific scope of work needed. We provide a flat rate quote for the scope of work. Deliverables reflect the scope of work. 
• Block Of Hours
  This is an excellent fit for brands that must stay within a budget. The tradeoff with Blocks of Time is that no deliverables are guaranteed. We apply the time needed toward a known scope of work. Blocks are sold in units of 10 hours, which can be stacked.
• Retainers
  Brands with many known and unknown needs across their products use our retainer approach to buy an average number of hours per month for 3-month periods, which can be stacked into quarterly and annual retainers. Within the retainer, deliverables are determined project by project. 

DURATION, EXPIRATION, REFUNDS, AND CANCELATION

The scope, processes, and budget outlined in our proposals expire one calendar month from the date on the first page.

You or Brand Shepherd can cancel the project for any reason with 30 calendar days’ notice. All our time on a project will be invoiced, and full payment is required before releasing any assets we have created.

Brand Shepherd does not offer full refunds. However, should a project need to be canceled, we will refund any amount paid to us that exceeds what has been spent on the project.

RIGHT TO REFUSE

Brand Shepherd reserves the right to refuse projects at our discretion.

UPDATED: AUGUST 2024