Terms of Service


Brand Shepherd requires 1/3 of the estimated total as a down-payment before we begin work. Projects do not officially start until the down payment is received.

The 1/3 down-payment invoice, as well as all subsequent invoices, will be sent via email from our accounting system, Harvest®. Each invoice has a simple online payment button that you can click or tap and be taken to a safe, secure online payment gateway. This is Brand Shepherd’s preferred method of payment.

We invoice every 30 days for the time we have into the project.

Payment is due Net 15 of invoice date. We can receive payment within hours when payment is made using our online payment system. Checks by mail are acceptable, too.

We will notify you should we see that the total hours/cost is going to go beyond what is estimated.

Project Duration, Expiration, and Cancelation Policies

When a project has no activity for 30 business days, Brand Shepherd reserves the right to cancel the project, the agreement, and invoice for all time that has not been invoiced for the project.

The scope, processes, and budget outlined in our proposals expire one calendar month from the date on the first page.

Our proposals are non-binding, meaning your business or Brand Shepherd can cancel the project for any reason. Brand Shepherd does not offer full refunds, however, should a project need to be canceled, we will refund any amount paid to us that exceeds what has been spent on the project.

Updated January 1, 2017


We expect to be paid on time, every time.

Failure to pay on time, every time, creates instant negative energy in the creative process. It is crucial that payments are made no later than the due date. Please plan for mailing time when mailing checks.

If payment is more than 5 days late, all project work is placed on pause until payment is received.