Terms of Service


Brand Shepherd requires 1/3 of the estimated total as a down-payment before we begin work.

Projects do not officially start until the down-payment is received.

The 1/3 down-payment invoice, as well as all subsequent invoices, will be sent via email from our accounting system. Each invoice has an online payment button that you can use and be taken to a safe, secure online payment gateway. This is Brand Shepherd’s preferred method of payment.

We invoice every 30 days for the time we have into the project.

Payment is due Net 15 of invoice date. We can receive payment within hours when payment is made using our online payment system. Checks by mail are acceptable, too.

We will notify you should we see that the total hours/cost is going to go beyond what is estimated, and will not proceed with any overages unless approved by you.

Project Duration, Expiration, and Cancelation Policies

When a project has no activity for 30 business days, Brand Shepherd reserves the right to cancel the project and the agreement. Should this occur, we will invoice for all time spent on the project that has not yet been invoiced for the project.

The scope, processes, and budget outlined in our proposals expire one calendar month from the date on
the first page.

Our proposals are non-binding, meaning your business or Brand Shepherd can cancel the project for any reason with 30 calendar days notice. Brand Shepherd does not offer full refunds, however, should a project need to be canceled, we will refund any amount paid to us that exceeds what has been spent on the project.


We expect to be paid on time, every time.

Failure to pay on time, every time, creates instant negative energy in the creative process.

It is crucial that payments are made no later than the due date.

Please plan for mailing time when mailing checks. For instance, if your payment is due on the 15th and you mail it to us on the 14th, there is a high probability that your payment will be considered late. We do not honor the date of mailed payment; only the date that payment is received.

If payment is more than 5 days late, all project work is placed on pause until payment is received.


Whatever we create for your brand, you own outright when your invoice is paid in full.

Updated September 2020