Brand Shepherd requires 1/3 of the estimated total as a down-payment before we begin work. Projects do not officially start until the down-payment is received.
The 1/3 down-payment invoice, as well as all subsequent invoices, will be sent via email from our accounting system. Each invoice has an online payment button that you can use and be taken to a safe, secure online payment gateway. This is Brand Shepherd’s preferred method of payment.
We invoice every 30 days for the time we have into the project.
Payment is due Net 15 of invoice date. We can receive payment within hours when payment is made using our online payment system. Checks by mail are acceptable, too.
We will notify you should we see that the total hours/cost is going to go beyond what is estimated, and will not proceed with any overages unless approved by you.
Project Duration, Expiration, and Cancelation Policies
When a project has no activity for 30 business days, Brand Shepherd reserves the right to cancel the project and the agreement. Should this occur, we will invoice for all time spent on the project that has not yet been invoiced for the project.
The scope, processes, and budget outlined in our proposals expire one calendar month from the date on the first page.
Our proposals are non-binding, meaning your business or Brand Shepherd can cancel the project for any reason with 30 calendar days notice. Brand Shepherd does not offer full refunds, however, should a project need to be canceled, we will refund any amount paid to us that exceeds what has been spent on the project.